Learn more about EI Publications Online, by using the links below.

1. How to search
2. Purchasing options
3. Shopping basket, order forms and payment explained
4. Shipping and fulfilment
5. Information about licences and subscriptions for online content
6. Staying up to date – the EI publications e-newsletter

If this page doesn’t contain the information you’re looking for, or if you have a different question, please contact the EI publications team – e: pubs@energyinst.org.uk

1. How to search

Documents on this website can be found by using either the quick search facility or by the advanced search tool. The quick search tool and the link to the advanced search tool are located above (in the yellow bar).

Most titles have sample pages for you to preview, so you can be sure that you’re getting the right type of content.

Q. Can I search for phrases on this site?

Yes! Multiple words may be searched for (up to 50 per search).

• For two (or more) words separated by a space, the search will find articles that include either (or any) of the words.
• For two (or more) words joined by a plus sign (+), the search will only find articles that include both (or all) of the words.
• Use quotation marks (i.e. ‘search term’) to find specific phrases

Q. How does the search engine work?

When you search, using a word or phrase, the search engine returns your results by ‘best match’ order, showing the matches in the database listings (title and descriptions) and full text search results (within the documents themselves).

If you wish, you can determine how results are listed, by using the ‘sort list by’ tool (found at the top right of the results page). This tool enables you to view results by date order, category, publication series or title.

When ordering the list by date, you’ll be able to see the latest publications from the EI, as this function lists the most recent publications first.

Q. I limited my search to one category area and none of the results met my requirements. Do I have to search each separate category to find what I’m looking for?

Searching the entire site will produce a lot of results for some searches, so limiting your search to one set of publication series or content category is a sensible way to find the document you’re looking for.

But don’t despair if the results do not match your needs. The results page on this website also provides a facility which lets you link to other sections which include your search term. The link is found on the top right of the results page, under ‘further items of interest’. In using this tool, you’ll be able to see all of the sections where your search provided positive results.

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2. Purchasing options

When browsing for items, you’ll find a list of prices against each item.

A number of EI documents are freely available to everyone. Some content, such as articles from Petroleum Review or Energy World, delivered online, are free to EI Members. These are listed as free content.

A note for EI Members: please log in to the site before searching to make sure all free documents are accessible. You’ll also be able to receive EI membership discounts. Use your membership number as the username, together with the password issued to you for the main EI website, www.energyinst.org.uk. If you have any questions about your membership or access details, please contact the EI Membership team e: membership@energyinst.org.uk. See also: order forms explained (below).

List prices are shown against the available options:

• Hard copy: refers to all hard copy items provided in book, CD Rom, and DVD formats
• PDF Download: refers to documents issued with a single user licence via the EI’s online delivery system, in Adobe PDF format
• Combined: offers the option of purchasing an electronic PDF copy of a document (with single user licence) with a hard copy of the same document.

Q. I wish to buy a document for someone else. Can I do this?

You have the option of having your order sent to a different address or person during the ordering process, however this facility is only available for hard copy items.

If you would like to buy a PDF document on behalf of someone else you must contact the EI first.All PDF purchases are made available with a single user licence in the name of the purchaser, as indicated on your credit card.

If you would like to purchase items in PDF format for someone other than the Credit Card holder, please contact the EI for details of how to proceed: e: pubs@energyinst.org.uk

If you are a book agent or reseller, additional information can be found on the bookseller page. The link is provided in the left hand toolbar.

Q. I want to order a publication from the EI, but I don’t want to pay online. Can I do this?

Certainly! Simply locate the documents you wish to order, and email the EI Publications team with your request e: pubs@energyinst.org.uk. The easiest way to do this is to use the shopping cart, then copy and paste your items into your email. Please include how you would like to pay for your purchases (i.e. by proforma).

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3. Shopping basket, order forms and payment explained

The shopping basket is arranged into sections for you to clearly see what items you are ordering and what format you have requested these in, i.e. hard copy, PDF download, or combined (hard copy and PDF download).

Only full prices are shown in the shopping basket. Discounts, such as EI Member discounts or special offers are calculated during the ordering process and are shown on the order confirmation page before purchasing.

Q. I have ordered a title as a combined document purchase. Why does the title appear twice on the order confirmation page?

The order form is arranged slightly differently to the shopping cart (where combined format documents are shown as one item). In essence you are purchasing two items at a reduced rate. In order to confirm the order and make your receipt transparent, the ordering system needs to indicate VAT (value added tax), where applicable, for individual items and to calculate any potential shipping costs for hard copy items.

Q. I am an EI Member and I also have a discount code to use. How can I check that the items in my shopping basket will be discounted correctly?

When you proceed through the ordering process, you will be asked to enter any discount codes you may have for your purchases. As an EI Member, you should ensure that you log in to receive your EI Member discount (the order process contains a prompt for EI Members to do so before proceeding to the order confirmation and payment pages).

The order confirmation page (along with your receipt) calculates all discounts applicable to you and clearly identifies the amount saved against each item.

Q. Are online payments handled securely?

Absolutely. The EI uses SecureTrading Ltd to process all online transactions for this site. For more details about SecureTrading’s security measures, please visit their website: www.securetrading.com. If you have any questions about security on this site, please contact the EI, e: pubs@energyinst.org.uk

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4. Shipping and fulfilment

Important : all users of this site should refer to the full terms and conditions for purchasing and using documents from the site. Use the link in the left hand toolbar to review this agreement. See also Section 5 below.

PDF purchases

Documents supplied in Adobe PDF format are issued as single user documents to you, the purchaser (or to the Credit Card Holder, if this name is different to yours). A PDF of your document is prepared with a watermark and secured for delivery. You will receive an email confirmation of your purchase from the EI, with instructions on how to download your purchase from a secure section of the site. Please also refer to Section 5 below.

Hard copy purchases

Most hard copy titles available for purchase from this site are supplied by Portland Customer Services, the EI’s book distributor. Some items (for example, individual copies of Standard Test Methods) are sent direct from the EI Library. The order confirmation page and your receipt will clearly show from where your items are being despatched. Orders for hard copy items will be processed within 3 working days, if you need your items by a specific date please contact pubs@energyinst.org before placing your order.

International (excluding UK and Europe), or high value shipments (including UK and Europe) will incur courier charges for shipping. This is to ensure a safe and guaranteed delivery of your order. Shipping costs are calculated against the full value of your hard copies ordered, before discounts. The following table shows the current charges for shipping:

Q. I have ordered a couple of books. When will they arrive?

Please check from where your order is being despatched (indicated on your receipt) and contact the distributor for estimated arrival times:

Portland Customer Services (PCS)

e: sales@portland-services.com t: +44 (0)1206 796351

Energy Institute (EI)

e: pubs@energyinst.org.uk t: +44 (0)20 7467 7100

Please quote your receipt number in all correspondence.

Q. I really need to get hold of a book fast. Can you make this happen?

The easiest way to get hold of information fast is to buy the document you require as a PDF download, as you should be able to download your copy within a few minutes of ordering. However, not all titles on this website are available electronically.

In these instances, we recommend that you contact the EI or Portland Customer Services before ordering (contact details shown above), to find the fastest method of delivery and to confirm despatch times and costs.

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5. Information about licences and subscriptions for online content

Important : all users of this site should refer to the full terms and conditions for purchasing and using documents from this site. Use the link in the left hand toolbar to review this agreement.

All documents purchased through this site are issued in Adobe PDF format with a single user licence. Licences are issued to the person specified as the Credit Card holder (i.e. the purchaser). This name is shown on the document as the licence holder.

If you require a multi user licence, or wish to purchase a document on behalf of someone else, you must contact the EI first, specifying your requirements to obtain the correct licence e: pubs@energyinst.org.uk

Subscriptions are also available for most types of EI publications online.

Q. I have just purchased a PDF document. Can I send this file to my colleagues or print off copies for their use?

No, you cannot do this without prior consent from the EI. This would be in breach of the licence agreement you agreed to when purchasing the document, and contravenes Copyright Law. Any breach of the agreement will be investigated, as the EI treats seriously any infringement of the licence agreement or Copyright Law and may seek compensation from you if you are found to be in contravention.

In order to supply the document to others, you’ll need to contact the EI about obtaining a multi user licence for the document. Simply drop us a line, stating your needs, and that you’d like to be able to issue the document to a group of people, usually via a multi user licence. e: pubs@energyinst.org.uk

Q. Are multi user licences expensive?

No, multi user licences work out to be an extremely cost effective and efficient way of making sure everybody has the information they need to hand. Additional licences are calculated at a fraction of the cost of the single user licence price. All you need to do is contact us with your requirements and we’ll customise the licence agreement to your needs – e: pubs@energyinst.org.uk for further information

Q: What is the difference between a multi user licence and a subscription?

Multi user licences are best for issuing single documents to a group of people.

Subscriptions are ideal if you tend to use a range of EI content on a regular basis, or wish to ensure that you have access to all the latest content as soon as it’s published. If this is the case, we recommend taking up a subscription.

Subscriptions are customised to your requirements and remove the need to purchase documents on an individual basis. You can specify a combination of documents, content areas or series as part of your subscription. Whether the subscription is just for you, your department, or your entire company, we’re able to provide you and your colleagues with access to all the information you need, when you need it. It’s cost effective and easy to use too!

For more information about subscriptions, contact the EI Publications team

e: pubs@energyinst.org.uk

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6. Staying up to date – the EI publications e-newsletter

Keeping track of all the latest developments, new editions and revisions of EI publications is easy – subscribe to the free EI publications e-newsletter and we’ll send you information about EI publications by email.

Simply click here to sign up today. Receive information, news and special offers for all EI publications, or choose the subject areas and publications series that interest you.

Not only will we send you information direct to your inbox, but we’ll also send you exclusive special offers and discounts.

Q. Can I change my details once I have subscribed?

Certainly. Simply visit the e-newsletter page, sign in and update your contact info and preferences online.

Q. I don’t want to be inundated with emails from other organisations. Do you sell mailing lists?

We promise that the only information you’ll receive will be from the EI Publications team. Your personal details are protected from non authorised users and your privacy will be respected, in accordance with the Data Protection Act.

Q: I have a question that’s not answered here. Can you help me?

A: Send in your queries to the EI Publications team, who’ll be able to assist you with any questions you may have about this website.

Publications Team
Energy Institute
61 New Cavendish Street
London
W1G 7AR
e: pubs@energyinst.org.uk
t: +44 (0) 20 7467 7100